Privacy Policy
Last updated: 16 July 2026
AI Answers (aianswers.tech) is a Queensland based AI automation consultancy. We take privacy seriously, both because the law requires it and because we build AI systems for other businesses and hold ourselves to the standard we recommend to clients. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We only collect personal information you choose to give us, plus standard website analytics. Depending on how you use the site, that can include:
- Contact and enquiry details. Your name, email address, phone number, business name and the content of your question when you use our contact form, the Ask Andy chat, the callback widget, or when you download one of our guides.
- Chat and call content. The Ask Andy chat connects you with a real person, with an AI assistant helping in the gaps. If you ring our AI receptionist line or request a demo callback, your call is answered by an AI voice agent and the conversation is transcribed so we can follow up. We tell you when you are speaking with an AI system.
- Analytics data. Pages visited, approximate location, device and browser information, and how you interact with the site. This is collected through cookies and similar technologies.
How we use it
- To answer your enquiry and follow up on it
- To send you something you asked for, such as a pricing guide or a booking link
- To provide and improve our services and our website
- To measure whether our advertising works
We do not sell personal information. We do not add you to a mailing list unless you ask us to, and every marketing email includes an unsubscribe link.
The tools we use
Like most modern businesses, we use trusted third party services to run the site and respond to enquiries. Your information may be processed by:
- Google (Analytics, Tag Manager and Ads) and Microsoft Clarity for website analytics and advertising measurement
- Pipedrive for managing enquiries and MailerLite for email
- Calendly for bookings and Stripe for payments (card details go directly to Stripe and never touch our systems)
- Twilio for SMS and phone calls and ElevenLabs for AI voice conversations
- Hostinger for website hosting, and our own automation platform for routing enquiries
Some of these providers store data on servers outside Australia, mainly in the United States and Europe. We choose providers with strong security practices and only pass them the information needed to do the job.
Cookies
We use cookies for analytics and advertising measurement. You can block or delete cookies in your browser settings and the site will still work. If you have opted out of ad personalisation with Google or Microsoft, those settings are respected.
How long we keep it
We keep enquiry records while they are useful for serving you, and delete or de-identify them when they are no longer needed. Call and chat transcripts used for quality checking are treated the same way.
Your rights
You can ask us at any time to access, correct or delete the personal information we hold about you. Email or call us using the details below and we will sort it out promptly. If you are not happy with how we handle a privacy concern, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.